After a customer allegedly found a worm in a Wendy's burger a few months ago, the US-based chain recently had another customer, who allegedly discovered a pin in a burger patty served at its store in Gurgaon.
NEW DELHI: Wendy's, one of the world's largest burger chains, has run into food-safety issues here after opening its first restaurant in Gurgaon. After a customer allegedly found a worm in a Wendy's burger a few months ago, the US-based chain recently had another customer, who allegedly discovered a pin in a burger patty served at its store in Gurgaon. Wendy's said the issue was brought to their notice and was resolved.
"Nothing is more important than the quality and integrity of our food, we follow stringent procedures and supplier protocols. This was brought to our attention some time ago and was fully resolved at that time," said a Wendy's spokesperson to a questionnaire sent by TOI.
After the worm issue, problems for Wendy's started when a 24-year-old man ordered two burgers at its store in Gurgaon's Sector 29. He said he had discovered the pin when he bit into one of the burgers.
"The pin was in my mouth and by the time I realised, it had broken into two," he said. "The Wendy's management was very nice and they assured me that such an incident would never happen again. They were in touch with me even after the incident."
When asked whether it has overhauled its back-end operations after the twin x incidents, Wendy's did not respond. It also did not answer queries on its sourcing procedures in India. International burger chains operating in India usually have third party vendors from where they source their ingredients.
"Nothing is more important than the quality and integrity of our food, we follow stringent procedures and supplier protocols. This was brought to our attention some time ago and was fully resolved at that time," said a Wendy's spokesperson to a questionnaire sent by TOI.
After the worm issue, problems for Wendy's started when a 24-year-old man ordered two burgers at its store in Gurgaon's Sector 29. He said he had discovered the pin when he bit into one of the burgers.
"The pin was in my mouth and by the time I realised, it had broken into two," he said. "The Wendy's management was very nice and they assured me that such an incident would never happen again. They were in touch with me even after the incident."
When asked whether it has overhauled its back-end operations after the twin x incidents, Wendy's did not respond. It also did not answer queries on its sourcing procedures in India. International burger chains operating in India usually have third party vendors from where they source their ingredients.
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