Indore: Passengers travelling in trains operating via Ratlam division soon won’t need to go the extra mile to raise a complaint over poor quality of food served on board as railways have appointed ‘food inspectors’ to keep a check on it.
These staff will randomly taste food provided to passengers. Indian Railway Catering and Tourism Corporation (IRCTC) has appointed these staff, who would be called food safety supervisors.
They will be present on board to taste food and also collect feedback from passengers. They will also keep a check on food preparation from time to time.
Fourteen trains of Ratlam division are going to have these food safety supervisors. “Trains like Malwa Express, Kochuveli, Yashwantpur Express, Indore-Guwahati, Kamakhya Express will have supervisors soon. Each train will have at least one supervisor,” said a spokesman with Ratlam division of Western Railway.
“Apart from keeping a check on quality of food, these supervisors appointed by IRCTC, would also check for overcharging. They will also have right to take action in case of overcharging by a vendor by crosschecking bills issued to passengers on purchase of any item from railway vendors,” he added.
Officials said that these supervisors will submit feedback to IRCTC office in Indore. “This initiative has been taken up under new catering policy aimed at improving quality of food served to passengers,” they said, adding that food in trains is now being served by IRCTC.
They also pointed out that passengers often complained about bad quality of food served to them on board. “This will ensure provision of quality and hygienic food to passengers,” they said.
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