INDORE: Ten days after a caterpillar was found on burger at an outlet in Malhar Mall, complaints continue to pour in from customers across the city over sub-standard food being served in malls.
On February 14, Prasang Khare, an executive with a private firm and a regular KFC visitor, said he was surprised to find a green vegetable caterpillar on the burger served to him. Khare was with his family in the outlet when they were served the dish.
"The insect was as big as my son's finger. My family was shocked beyond belief," Khare said. Khare said though the manager of the outlet apologized, but he and his wife were already ill. "We had severe gastric problems," he said.
Refuting the allegation, KFC spokesperson said, "As a responsible brand, KFC is committed to following international standards and serving the highest quality products to all our customers. The products served are sourced from state-of-the-art manufacturing facilities that follow rigorous food safety standards. We have investigated the matter and the evidence available with us indicates that the claim is false. Customer experience and food safety is of paramount importance and that is why KFC is a taste that you can trust." On February 4, a similar incident took place with the secretary of senior citizen forum V K Bhalla at More in C21 mall. He said he bought a jumbo bread from the outlet and it carried the manufacturing date tag of the same day.
"However, when I opened it to prepare sandwich the following day, to my utter surprise, I found fungus on the bread. When I complained of the matter, a person from the outlet visited me and replaced the bread. However, nobody bothered to give me any feedback after that," said Bhalla. The owner of C-21 Mall and Malhar Mall, Pintu Chhabra, said, "Though we have given these outlets on a rental basis, yet we have instructed them to maintain quality. Whenever we receive any complaint, we take appropriate action after investigating the incident."
Unacceptable explanation from FBO.
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