Heinz India, the Indian division of the British brand owned by H.J. Heinz, issued a clarification from its headquarters in Mumbai saying they were investigating the consumer’s complaint to determine the facts.
ALAPPUZHA: The Complan company has started damage control measures following the Deccan Chronicle report on Friday about a bottle of the ‘planned milk drink’ infected by insects and beetles. The bottle concerned was bought by a consumer, S. Shiju, from a shop at Chengannur on Tuesday.
Heinz India, the Indian division of the British brand owned by H.J. Heinz, issued a clarification from its headquarters in Mumbai saying that they were investigating the consumer’s complaint to determine the facts. “We are asking the consumer to return the product to us so that we may conduct a thorough analysis of the product. We will take appropriate action based on our findings because quality, food safety and customer satisfaction are paramount at Heinz India,” it said.
Mr Shiju had sent a legal notice to the company over the issue. A company statement said that a representative would be sent to Chengannur to meet the customer on Saturday. “Apart from this, the company would take samples from the piece and analyse the reason for the degradation of the food,” it said.
The food safety wing in the state has also ordered checking of all pieces in the particular series. Mr G. Sreekumar, food safety officer, Chengannur circle, told Deccan Chronicle that the particular shop would be inspected on Saturday to find out whether other bottles had been affected.
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